Frequently Asked Questions
Everything you need to know about our premium leather goods and services.
What types of leather do you use in your products?
We specialize in high-quality full-grain and top-grain leathers sourced from reputable tanneries. Our collection includes vegetable-tanned options known for their durability and ability to develop a unique patina over time.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the country. International shipping times vary by location, usually ranging from 10-21 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy for leather goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-engraved or personalized items are final sale and cannot be returned unless there is a manufacturing defect.
How should I care for and maintain my leather items?
To ensure longevity, we recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight or moisture, and wipe away any spills immediately with a soft, dry cloth.
Do you offer wholesale pricing for bulk orders?
Yes, we provide competitive wholesale rates for businesses and large-scale projects. Please contact our sales team via the contact form with your estimated quantities to receive a custom quote.
Are your products covered by a warranty?
All Lonsdale Leather products are backed by a 1-year limited warranty against hardware failure or stitching defects. This does not cover natural wear and tear, scratches, or damage caused by improper care.